Wuva is a reminder app that lets people you trust send you reminders — up to a real system alarm that can wake your phone even when it's silenced. If something isn't working right, or you just have a question, here's how to reach us and a few things worth checking first.
We aim to reply within 2 business days. Please include your account email and, if it's a bug, what device and iOS version you're on — it helps a lot.
Most delivery issues come down to one of these — worth checking before you write in:
Still not working after checking the above? Email us — see what to include below.
Wuva signs you in with a one-time code sent to your email, or with Sign in with Apple / Google — there's no password to reset. If a code never arrives, check your spam folder first, then email us with the address you used to request it.
An invite code is single-use and expires after a while. If it stopped working, ask the person who sent it to generate a new one from their Circle tab. If you're connected to someone but their reminders aren't reaching you, check the permission level you've allowed them under Trust — a person can only send at the priority level you've granted them.
Location is only ever shared when you've specifically allowed a person to request it AND you actively choose to share it in response to their request — Wuva never tracks or shares your location in the background. If a request isn't reaching you or a share isn't going through, check that Location access is allowed for Wuva in Settings.
Subscriptions are billed and managed by the App Store, not by us directly — we can't see your payment details or process a refund. To cancel, change, or check a subscription: Settings → [your name] → Subscriptions on your iPhone, or apps.apple.com/account/subscriptions. For a refund request, that has to go through Apple: reportaproblem.apple.com.
We read every email. If something felt confusing, missing, or like it should work differently, tell us — that's genuinely useful, not just bug reports.
You can delete your account yourself in the App: Account → Delete account. It takes effect immediately. If you can't sign in any more, email us and we'll delete it for you. See our Privacy Policy for exactly what deletion covers. Deleting your account doesn't cancel an App Store subscription — cancel that in Settings → [your name] → Subscriptions.